Let’s start with the conventional axiom: business that does not change is doomed to extinction. The impulse for evolution can be either the forward-thinking approach of the CEO of the company, or a crisis, or circumstances like the coronavirus pandemic.
When these “black swans” intersect at one point or, a country, for example, a CEO’s flexibility and his/her ability to rebuild processes becomes number one of the management agenda.
Outsourcing during the crisis
We are at this negative point. A layout of the global financial crisis caused, among other things, by the dropout of the Chinese economy’s growth rate, is already being depicted, and the coronavirus pandemic is really affecting the degree of business engagement. Nevertheless, modern technology provides entrepreneurs with the tools that make it possible to survive during this difficult time. One of them is outsourcing the company’s services that do not bring direct income to the company: IT departments (development and support of digital solutions), legal department, financial department and others.
Here it is appropriate to ask the question: “How exactly can the implementation of a remote back office help business to overcome the crisis?” First, outsourcing stands out against the traditional approach to back-office with its continuity. Schematically: none of the developers ever leaves for vacation, and the project manager does not quit during the inspection time or the business season. In addition, you forget about the situations when your highly qualified employee can be recruited by the competitors.
In fact, this is a win-win situation: an outsourcer fully meets the needs of business units, and the CEO has time for strategic planning, business development, and creativity. The fact that the CEO has time to create and implement ideas is the second advantage of outsourcing. a CEO still spends a significant amount of his/her precious time on routine work. Outsourcing takes care of it and creates space for the CEO to do what is really worth doing.
Outsourcing is a synonym to a full understanding of what the businessman pays for. For example, the company employs two IT department employees who handle 200 operations daily. Fortunately, things are going well, and the number of transactions has increased to 250. Obviously, we need a third specialist. In addition to the hassle of searching, allowance, and so on, we take a person to the staff who will not be fully loaded with the work. At the same time, outsourcing provides an opportunity to get the right resource in the right quantity “here and now”. Concerns about bonuses, audits and working hours, as well as office maintenance, are all a thing of the past.
By the way, speaking about the office. The situation with the virus forces the organizers not only to cancel large events, but also forces owners/shareholders to think about transferring employees to a remote work, to which they are not accustomed. At the same time, working remotely is a familiar process for outsourcers: their absence in the offices does not affect the efficiency and performance of tasks.
The sum of all the above advantages not only increases the efficiency and profitability of the enterprise, but also the chances to survive the negative economic and social conditions, and to recover quickly.
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